Shipping policy

 

Shipping Policy

Thank you for shopping at VIRELLE LIMITED. We work with global suppliers to bring you curated products at the best prices. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

  • In the event of a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Estimates & Delivery Terms

Because we use a dropshipping model, products are shipped directly from our international partners. Delivery times depend on your location and the specific supplier.

  • Estimated Delivery Time: Typically 7–15 business days after the order has been processed.

  • Remote Areas: In some cases, delivery may take up to 21 business days depending on customs clearance and local postal services.

Please note: These are estimates only. Delivery times are not guaranteed and may be affected by external factors such as customs delays or global logistics issues.

3. Shipping Rates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer Free Standard Shipping on orders over a certain amount (as specified on our website banner).

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information is usually active within 48–72 hours of dispatch.

5. Customs, Duties, and Taxes

VIRELLE LIMITED is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us because the customer refused to pay local customs duties, the original shipping cost and any return fees will be deducted from the refund.

6. Damages

If you receive your order damaged, please contact us immediately at sales@virelle-clothing.co.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Include photos of the damaged item and the shipping label to help us resolve the issue with our supplier faster.

7. Incorrect Shipping Information

We are not responsible if a package is undeliverable due to missing, incomplete, or incorrect destination information. Please ensure that you provide the correct shipping details at checkout.

8. Contact Information

If you have any questions regarding the status of your shipment, please reach out to us:

Trade name: VIRELLE LIMITED

Registration number: 17209631

Email: sales@virelle-clothing.co

Physical address: Henleaze House, Henleaze, Bristol BS9 4PN, United Kingdom