Refund policy

Return and Refund Policy

At VIRELLE LIMITED, we strive to provide a transparent and efficient return process. Please read our policy below to understand your rights and the procedures for returning an item.

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must meet the following criteria:

The item must be in the same condition that you received it (unworn or unused).
All original tags must be attached.
The item must be in its original packaging.
You must provide the receipt or proof of purchase.

Return Process

To initiate a return, please contact our support team at sales@virelle-clothing.co.

Important Shipping Note: Returns must be sent to the specific warehouse address provided by our team upon approval. Please do not send items to our registered office in Bristol, as they cannot be processed at that location. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with our logistics partners to make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned:

Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products).
Hazardous materials (flammable liquids or gases).
Sale items and gift cards (all sales are final).

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The same conditions regarding item state and packaging apply.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at sales@virelle-clothing.co.

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